We aim to despatch all made to measure goods within 14 days of receipt of your order and payment, and any small accessories will normally be despatched within 5 days. Your item(s) will be posted via courier (except for small items which will be posted via Royal Mail) so a signature will be required on delivery. If there is no one available to sign for the parcel then it will be returned to the courier’s depot.
If there is any damage to the parcel then please note this on the delivery note before signing. If you are unable to check the condition then you should sign the delivery note as “parcel unchecked”.
STANDARD DELIVERY RATES
All large parcels will be sent using TNT Express at a cost of £15.59 per order.
Please note, that unlike other companys, we only charge a delivery charge per order NOT per item. So no matter how many products you order from us in one go, you will only pay the one delivery fee of £15.59
These prices are for UK mainland only. There are additional costs for the Scottish Highlands (contact us for details).
Although we are a UK based manufacturer we are happy to consider overseas customers, please contact us with your requirements and a personalised delivery quote.
REFUNDS & RETURNS POLICY
We are sure you will be happy with your purchase from Bay Tracks, but if in the unlikely event you do have any issues then please do not hesitate to contact us immediately.
Items and accessories that have not been made specifically to your requirements, can be returned for refund within 28 days of the purchase date, providing they are unused and in the original packaging.
Items that have been made to measure (from measurements the customer has given) cannot be returned for refund.
If you are returning a product for any reason, please contact us to let us know you are returning the goods, and have your details at hand including order number, the name & item code, and the date the goods were ordered. Once we have received and checked the returned goods, we will then credit the amount paid, back to your credit/debit card (or by the same means as the item(s) were paid for).
If you would like us to arrange collection of a returning item(s), using our courier service then an additional charge of £20.00 per order will apply.
GUARANTEE………….All our products are of excellent quality and as such we offer a 2-year guarantee against defective parts and a full 5-year guarantee on any Silent Gliss products.